Refund Policy

Where to find the applicable period

The applicable refund period, seller terms, and any statutory consumer rights are shown in the Digistore24 order form, purchase confirmation, and terms for the specific product. This page does not reduce any mandatory rights that apply to you under local law.

How to request a refund

Send your request to help@answeredhope.org as soon as possible and include:

• the order number;
• the email address used for the purchase;
• the product name; and
• a short description of the request.

Using the same email address as the order helps us locate the transaction. We may ask Digistore24 or the relevant seller-of-record to process the request where the order is administered through their system.

Digital delivery

Because these products are digital, access may be affected after a refund is issued. Where applicable law gives you a withdrawal right for digital content, that right may be subject to the conditions and consent presented before access begins.

Questions

If you cannot access the product, received the wrong product, or believe a technical error occurred, contact help@answeredhope.org with your order details so we can investigate.